Youi Insurance New Zealand is a subsidiary of Youi Australia, which is a subsidiary of OUTsurance International, which in turn is part of global insurance provider Rand Merchant Insurance Holdings.

You can lodge Youi Insurance car claims in two ways:
  • Call Youi Insurance car claims on 0800 009684 and lodge the claim verbally
  • If Youi Insurance car claims staff are not available to take your call, you can raise a Youi car insurance notification on-line via This is not a complete claim form, simply a notification of a pending claim. Youi Insurance promise to call you and complete the claim verbally when they’re available. Once you’ve lodged your claim, contact Crash Management on 0800 2CRASH and we’ll do the rest.

Car insurance claims follow a similar general procedure common to most insurance companies and all steps must be completed BEFORE your accident repairs can commence. This includes claim number allocation, claim acceptance, assessor attendance and repair authorisation. Crash Management can facilitate all this for you.

We can arrange the repair quote and digital imaging process to be done at your home or office, these files are then sent to the Youi Insurance claims team by our quality repairer and the assessing process is completed on line.  Then as soon as authorisation is received we can arrange delivery of a free late model courtesy car or van to you, and will pick-up your vehicle so the work can proceed immediately. WE CAN ALSO PROVIDE FEE A-GRADE RENTAL CARS, SUVs, VANS OR UTES FOR ALL NOT-AT-FAULT DRIVERS. Alternatively, you can do all the work yourself.

If you’d prefer the independence, expertise and convenience of a professional fleet accident management company, call 0800 2CRASH and we’ll organise everything on your behalf and make everything as simple as possible – GUARANTEED!

Remember, you are not obliged to accept just any panelbeater Youi Insurance they may suggest. All policy holders have the right to chose the repairer they prefer, including Crash Management. Our service does not add any cost to you, your car insurance policy or Youi Insurance.