Providing accident assistance for our clients
I can’t rave enough about the Crash Management service. Dealing with fleet insurance claims can be time intensive and involve co-ordinating different parties to make it all happen. Using Crash Management takes away all the pain. They sort the repairer, the courtesy car and their expertise on the administrative side makes the entire process completely painless. Our company always uses Crash Management for our vehicle incidents, we highly recommend them.
– Suzanne Barley, Administration Manager, Allco Waterproofing Solutions
We have a fleet of 210 cars on the road, throughout NZ. Crash Management has taken over the handling of all of our vehicle accidents, something I could not have continued to handle as our fleet grew. We would have had to employ someone full time to handle this. I am most appreciative to all the staff at Crash Management. They handle everything from tow wagon (if required), making the insurance claim, to the final repair of the vehicle, while supplying a loan vehicle. I am cc’d into all correspondence to keep me updated and I have nothing else to do. This is a great service and it has made my life so much easier since joining up with Crash Management. Thank you.
– Lesley Edwards, National Office Manager, APM WorkCare
After receiving the Crash Management’s brochure from the Auckland District Law Society I contacted them for assistance with my car repair. I received a response to my email within minutes and they went out of their way to assist. I was very impressed and I’m glad the ADLS has established a relationship with them.
– Jenni Smith, Barrister
I am over whelmed with the great customer service throughout, thank you so much!
– Nicole Ramage
Business Development, Communications & Marketing Manager
BOWLS NZ INC
We have used Crash Management for several years now and I highly recommend their service.
Damage to company vehicles is now dealt with seamlessly and I no longer have the hassle of dealing with repairers, insurers, loan cars, etc. as Crash Management looks after it all for me!
– David McKeown, Financial Controller, Bell Tea & Coffee Company
A quick note to acknowledge completion of my Mazda3 and to congratulate the Crash Management team on the seamless assistance provided to me throughout the repair of my car. Well done. On top of that your recommended repairer was superb. Everyone was so good to deal with!
– John Hamilton, Client Manager, Canterbury Development Corporation
We have been using the services of Crash Management since 2009 to manage our fleet of vehicles in the event of an accident. A quick phone call is all it takes to start the process and they liaise between the driver, the fleet manager, insurance provider and the repairer. The driver and fleet manager are regularly kept up to date with progress and as fleet manager I can access our on-line account to see the status of each incident. Crash Management provide a great service and take away the stress involved when accidents happen.
– Sally Craigie, Accounts Manager, Douglas Pharmaceuticals Ltd
Wow, I was so impressed by the level of service and also the communication processes you provide clients with including the web-based portal. Thank you very much.
– Frank Waitai, IT Administration, Hauraki Maori Trust Board
We found Crash Management’s service to be exemplary – fast, professional, efficient and with great follow-up. Late model courtesy vehicles are always provided, we are kept aware of progress throughout and our cars are delivered back to us fully groomed. We would definitely use Crash Management again rather than a panelbeater.
– Kerry Kirwan, MD, Kirwan Consulting
We have used Crash Management’s fleet services since 2004 and have found them professional, user-friendly and proactive. We work closely with Crash Management to ensure our clients have access to the service when car accidents happen. We have no hesitation in recommending their NZ-wide panelbeating services to any potential alliance partner or client.
– Sandy Morrison, MD, Lease Car Ltd
The service is a gem and this sort of follow-up is exactly why I deal with Crash Management for our panelbeating and smash repairs!
– Bill Frost, MD
Magnum Security Ltd
My wife called Crash Management immediately after a serious smash and they helped her through the post accident process, it was easy to get hold of Crash Management, they took all the stress away and were very clear and so willing to help. The car was collected from her work and dropped off looking better than normal, with a good quality courtesy car. The web tracking, fast repair and service was impressive and we didn’t need to deal with a panelbeater at all – and it’s all free! A week later someone crashed into our company car. I called Crash Management straight away and they made the entire process fast, seamless and totally hassle free. I don’t understand how they do it but it’s a fantastic service that I would highly recommend to anyone. Just call and it will all be sorted.
– Sean Ryan, Finance Manager, NAVMAN LTD
We have been using Crash Management’s services for the last 4 years. We value the relationships we havebuilt over the years and found the standards and quality of service has been outstanding.
We can rely on Crash Management’s robust processes such as emergency accident salvage, claim form assistance, on-site assessing, pick-up/delivery and courtesy cars & vans and professional service to co-ordinate all aspects of the claim . We highly regard the efficiency and the pleasant team members to deal with any accident related issues and for quick solutions for our immediate needs. We are delighted to know that we are in safe hands as Crash Management works with selected business partners for the widest range of vehicle services available to minimise the costs and time efficiency.
Crash Management has always been our first point of contact in case of any fender-benders 24/7! We highly recommend Crash Management’s services to any organisations.
– Sushila Chand CA Financial Controller, Programmed Property Services New Zealand
We have had the pleasure of dealing with Crash Management since 2005. Dealing with them is as easy as sending a few details by email and Crash Management manage everything from that point. As such, our operation is never compromised and our vehicle is returned clean & tidy, and good as new. The quality of customer service is the best I have ever known and I cannot recommend Crash Management highly enough.
– Vic De Bettencor, Director, Quinovic Property Management
REINZ is constantly looking for quality products and services for our members. Our criteria are always strict in that we want to work with suppliers who are innovative, competitive and customer-driven. Crash Management is all of these. Crash Management already have many very satisfied customers within the Real Estate industry and provide an excellent service. If you want to save time, stress and money, REINZ highly recommends Crash Management to you.
– Theo Simeonidis, Member Services Manager, REINZ
We have used Crash Management since 2009 and every time we have had an unfortunate accident they have only been a phone call away. They organise everything from the time the tow truck turns up, to the courtesy car right through until the repaired vehicle is returned to you. On top of that their customer service is most efficient always having answers as to what is happening with your vehicle and following up to ensure you are satisfied with the service. Highly recommended to anyone with a fleet to manage.
– Adam Bilcich, Financial Controller, Rylock Auckland
I recently had cause to use Crash Management’s services due to a minor car accident. The gentleman I dealt with was Russell. Now, I must add in here I have worked in service-related roles for over 20 years so feel I have some knowledge of this area and I’ve got to say that Russell was excellent. His manner with your customers was exemplary and his communication was frequent enough and comprehensive enough to keep me well informed of progress without being too intrusive. Russell and Crash Management are fantastic to deal with.
– Martin Stenersen, Business Analyst, SSP
Crash Management take the hassle and stress away when car accidents happen or general panel beating is required. Crash Management is innovative and adapt to our particular requirements. The time and resources that Crash Management has saved our company and the peace of mind they provide is invaluable. The service is professional, eliminates business interruption, and turn-around and panelbeating results are excellent. Customer service is helpful and prompt and they always have a solution to resolve any difficulty.
– Geoff Bullen, Manager, URGENT COURIERS
I’m pleased to provide a reference to the excellent service provided by Crash Management who give us:
- 24/7 response ensuring driver safety in the event of a vehicle accident
- efficient management of claims in conjunction with our insurance broker
- assessing and repair co-ordination delivers efficiency for our drivers and management
Our large fleet of commercial vans and cars operates nationwide. Mobility is critical to our business and Crash Management’s ability to provide free replacement vehicles eliminates potential disruption to our operations.
Robust systems and standards also ensure consistency and quality, and the web-based portal ensures we have full transparency of repair process.
Crash Management has been serving the Window Treatments fleet for over 5 years and we would highly recommend them to all commercial fleet operators.
– Keith Shaw, Financial Controller, Window Treatments NZ Ltd
My BMW recently required the services of a panelbeater and I’m very fussy about who looks after it. I was more than impressed with Crash Management service and the quality of panel work. The customer service and follow-up was fantastic and my car has never looked better.
– Debra Northmore, CEO, WordDial NZ Ltd
The service we received from Crash Management was exemplary, it can not be faulted and deserves recognition through passing the value of your services on through word of mouth. A job well done, many thanks, Crash Management have my sincere appreciation.
– Martin J. Robins, Director, Young & Robins Limited