Our clients always use us for collision repair management – read what they say
Crash Management is New Zealand’s No.1 preferred accident management & collision repair service. Our reputation is a direct result of our uncompromised focus on customer satisfaction – but don’t just take our word for it, see what our customers are saying about us.
We serve a range of business partners including the insurance broker sector, car leasing firms, car manufacturers, and are contract suppliers to strategic procurement company n3 (www.n3.co.nz). We also serve private motorists in addition to a wide range of government, corporate, and SME fleets. We are pleased to present a small sample of client and business partner testimonials for your reference, or you may wish to refer to our media coverage.
We also rate well on the consumer protection web site www.nocowboys.co.nz. There are over 100 customer responses listed. The feedback is very complimentary, unsolicited, and totally transparent. This shows an overall customer satisfaction rating of 95% and far exceeds our competitors or any individual panelbeater or insurance company – welcome to the Crash Management way!
We have been using the services of Crash Management since 2009 to manage our fleet of vehicles in the event of an accident. A quick phone call is all it takes to start the process and they liaise between the driver, the fleet manager, insurance provider and the repairer. The driver and fleet manager are regularly kept up to date with progress and as fleet manager I can access our on-line account to see the status of each incident. Crash Management provide a great service and take away the stress involved when accidents happen.
– Sally Craigie, Accounts Manager, Douglas Pharmaceuticals Ltd
- 24/7 response ensuring driver safety in the event of a vehicle accident
- efficient management of claims in conjunction with our insurance broker
- assessing and repair co-ordination delivers efficiency for our drivers and management
Our large fleet of commercial vans and cars operates nationwide. Mobility is critical to our business and Crash Management’s ability to provide free replacement vehicles eliminates potential disruption to our operations.
Robust systems and standards also ensure consistency and quality, and the web-based portal ensures we have full transparency of repair process.
Crash Management has been serving the Window Treatments fleet for over 5 years and we would highly recommend them to all commercial fleet operators.
– Keith Shaw, Financial Controller, Window Treatments NZ Ltd
Business Partners Testimonials
We have a number of clients in the health sector. Their community activities are very dependent on their vehicle fleets and when the inevitable car accidents occur the seamless service that Crash Management offers has proved invaluable not the least the guarantee of a late-model courtesy vehicle whilst repairs take place. The feedback so far has been nothing but praise.
– Kevin Allen, Business Development & Sales Manager, Rothbury Brokers
Apex Insurance was first introduced to Crash Management in May 2007. We loved the concept and were eager to provide the service to all our clients. In the last 10+ years Crash Management have provided service to over 100 of our clients and is a significant ongoing partnership for both businesses. The recent industry-wide delays in repairs due to parts shipments and the lack of panel repairers makes this service even more valuable to our clients.
– James McGhie, Managing Director, Apex General Limited