Vero Insurance is part of the giant corporate SunCorp group, which is listed on the Australian Securities Exchange.

You can lodge a Vero car insurance claim in two ways:
  • Submit your Vero car insurance claim on-line via www.vero.co.nz/claims/how-to-claim#claim-online. Once you’ve lodged your claim contact Crash Management on 0800 2CRASH and we’ll do the rest.
  • Complete a Vero car insurance paper-based claim form – call Crash Management on 0800 2CRASH and we’ll email it to you immediately.

Car insurance claims follow a similar general procedure common to most insurance companies and all steps must be completed BEFORE your accident repairs can commence. This includes claim number allocation, claim acceptance, assessor attendance and repair authorisation. Crash Management can facilitate all this for you.

We can arrange the repair quote and digital imaging process to be done at your home or office, these files are then sent to the Vero Insurance claims team by our quality repairer and the assessing process is completed on line. Then as soon as authorisation is received we can arrange delivery of a free late model courtesy car or van to you, and will pick-up your vehicle so the work can proceed immediately. Alternatively, you can do all the work yourself.

If you’d prefer the independence, expertise and convenience of a professional fleet accident management company, call 0800 2CRASH and we’ll organise everything on your behalf and make everything as simple as possible – GUARANTEED!

Remember, you are not obliged to accept just any panelbeater Vero Insurance they may suggest. All policy holders have the right to chose the repairer they prefer, including Crash Management. Our service does not add any cost to you, your car insurance policy or Vero Insurance.