MAS is a mutual society, so all profits are retained for the betterment of members.

You can lodge a MAS Insurance car in two ways:
  • You can call MAS car claims on toll free number 0800 800627. Once you’ve lodged your claim contact Crash Management on 0800 2CRASH and we’ll do the rest.
  • Submit your MAS car insurance claim on-line via mas.co.nz/claims/motor-vehicle. Once you’ve lodged your claim contact Crash Management on 0800 2CRASH and we’ll do the rest.

BONUS:  If you hold an MAS car policy for a continuous period of five years and do not make a claim (excluding glass claims), you will qualify for the MAS Secured No Claims Bonus. Once you qualify, your maximum No Claims Bonus is protected for the life of the policy, regardless of the number of claims you make.

Car insurance claims follow a similar general procedure common to most insurance companies and all steps must be completed BEFORE your accident repairs can commence. This includes claim number allocation, claim acceptance, assessor attendance and repair authorisation. Crash Management can facilitate all this for you.

We can arrange the repair quote and digital imaging process to be done at your home or office, these files are then sent to the MAS claims team by our quality repairer and the assessing process is completed on line.  Then as soon as authorisation is received we can arrange delivery of a free late model courtesy car or van to you, and will pick-up your vehicle so the work can proceed immediately. Alternatively, you can do all the work yourself.

If you’d prefer the independence, expertise and convenience of a professional fleet accident management company, call 0800 2CRASH and we’ll organise everything on your behalf and make everything as simple as possible – GUARANTEED!

Remember, all  policy holders have the right to chose the repairer they prefer, including Crash Management. Our service does not add any cost to you, your car insurance policy or MAS  Insurance.