Lumley Insurance is owned by giant Australian corporate IAG (Insurance Australia Group).

A range of mechanisms for lodging a Lumley car insurance claim are identified at www.lumley.co.nz/home/claims/motor-claims including on-line and paper-based claim forms – however both links have been discontinued.

You can request Lumley car claims assistance from your insurance broker or call Crash Management on 0800 2CRASH and we’ll email a Lumley claim form to you, and organise everything else from that point forward.

Car insurance claims follow a similar general procedure common to most insurance companies and all steps must be completed BEFORE your accident repairs can commence. This includes claim number allocation, claim acceptance, assessor attendance and repair authorisation. Crash Management can facilitate all this for you.

We can arrange the repair quote and digital imaging process to be done at your home or office, these files are then sent to the Lumley Insurance claims team by our quality repairer and the assessing process is completed on line.  Then as soon as authorisation is received we can arrange delivery of a free late model courtesy car or van to you, and will pick-up your vehicle so the work can proceed immediately.  Alternatively, you can do all the work yourself.

If you’d prefer the independence, expertise and convenience of a professional fleet accident management company, call 0800 2CRASH and we’ll organise everything on your behalf and make everything as simple as possible – GUARANTEED!

Remember, you are not obliged to accept just any panelbeater Lumley Insurance they may suggest. All policy holders have the right to chose the repairer they prefer, including Crash Management.  Our service does not add any cost to you, your car insurance policy or Lumley Insurance claims.